Shipping policy

Order Processing

• Orders are processed within 1–3 business days after successful online payment.
• Orders are processed from Monday to Saturday, excluding Sundays and public holidays.
• During festive seasons or promotional periods, processing times may be slightly extended.
• As Cash on Delivery (COD) is not available for jewellery, all orders must be paid online before dispatch.

Delivery Timeline

Estimated delivery timelines are:

• Tamil Nadu: 2–5 business days
• South India: 3–6 business days
• Rest of India: 5–8 business days

Actual delivery timelines depend on the selected courier partner, service availability, and delivery location.

Courier Partner

To ensure the safe and secure delivery of jewellery, we use trusted courier partners with reliable tracking and secure handling.

For valuable jewellery shipments, we recommend Blue Dart Priority as our preferred courier service due to its secure handling, faster delivery, and reduced risk of damage or loss. Other reputed courier partners may be used depending on service availability and delivery location.

Shipping Charges

• Shipping charges, if applicable, are calculated during checkout.
• Free shipping offers will be displayed on the website whenever available.
• The same discounts, offers, and promotional schemes available in our physical store are also applicable to eligible online purchases, unless otherwise stated.

Payment Method

• Online prepaid payment is mandatory for all jewellery orders.
• Cash on Delivery (COD) and post-delivery payments are not available.

Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including:

• Weather conditions
• Public holidays
• Natural calamities
• Transportation disruptions
• Courier operational delays

We appreciate your patience in such situations.

Delivery Attempts

Customers should ensure that someone is available to receive the shipment at the delivery address.

Repeated failed delivery attempts by the courier partner may result in the package being returned to us. Additional shipping charges may apply for re-dispatch.

Incorrect Address

Customers are responsible for providing accurate delivery details, including:

• Full Name
• Delivery Address
• Mobile Number
• PIN Code

Orders returned due to incorrect or incomplete delivery information may incur additional shipping charges for re-delivery.

Damaged Package

If the package appears damaged, tampered with, or opened upon delivery:

• Take clear photographs of the package before opening.
• Record a continuous unboxing video from the sealed package until the product is completely unpacked.
• Contact us within 24 hours of delivery.

Claims submitted without sufficient supporting evidence may not be eligible for replacement or investigation.

Shipping Coverage

We currently deliver only within India.

International shipping is not available at this time.

Contact Us

For any shipping-related queries, please contact our Customer Support Team.

Email: [Support Email]
Phone: [Phone Number]
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)