We follow a No Refund Policy on all successfully delivered orders.

Refunds will only be considered under the following circumstances:

• The order is cancelled before dispatch.
• The order cannot be fulfilled by us due to unforeseen circumstances.
• A replacement is not possible for a verified damaged, defective, or incorrect product.

Approved refunds, where applicable, will be credited to the original payment method within 7–10 business days.

Shipping charges are non-refundable, unless the error was on our part.

Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been dispatched, cancellation requests cannot be accepted.

Replacement Policy

 

Replacement Eligibility

We follow a No Exchange Policy on all successfully delivered products.

A replacement will be provided only in the following cases:

• The product is damaged during transit.
• You receive an incorrect product.
• The product has a verified manufacturing defect.

All replacement requests are subject to verification and approval.

Mandatory Unboxing Video

To be eligible for a replacement, customers must record a continuous, uninterrupted unboxing video from the moment the sealed package is opened until the product is completely unpacked.

The video should clearly capture:

• The sealed package before opening.
• The complete unboxing process.
• The condition of the product immediately after opening.

The unboxing video is mandatory.

Without a valid unboxing video, no refund, replacement, or exchange request will be accepted under any circumstances.

Reporting Damaged Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery by providing:

• Order Number
• Clear photographs of the product and packaging
• The complete uninterrupted unboxing video

After verification, if the damage or error is found to be on our part, we will provide a replacement at no additional cost to the customer.

Replacement Processing Time

Approved replacement requests will be processed within 7 business days after successful verification of the claim.

Non-Eligible Claims

Replacement, refund, or exchange requests will not be accepted in the following situations:

• Claims submitted without a valid uninterrupted unboxing video.
• Damage caused after delivery due to improper handling, misuse, accidental damage, or improper storage.
• Normal variations in colour, finish, texture, size, or appearance that are not manufacturing defects.
• Claims reported after the specified reporting period.

Quality Assurance

Every product undergoes a thorough quality inspection before dispatch to ensure it reaches you in excellent condition.

If a verified manufacturing defect or shipping damage is found to be due to our error, we will bear the full cost of the replacement.

Minor variations in colour, finish, texture, size, or appearance are natural characteristics of the product and shall not be considered defects.

Contact Us

For any questions regarding refunds, cancellations, or replacement requests, please contact us:

Email: support@[brand].com
Phone: +91 XXXXXXXXXX
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)